How unforgettable leaders inspire loyalty

Inspiring loyalty takes leaders with insight into the human heart and sensitivity toward the hopes and aspirations of others

How unforgettable leaders inspire loyaltyThink loyalty is dead? Think again. Loyalty may not look like it did 20 years ago – when companies offered career-long employment and workers unquestioningly followed orders – but loyalty is far from deceased. Loyalty is an intrinsic human characteristic based on emotional attachment that can be tapped, nurtured and developed. Inspiring loyalty takes leaders…

Five reasons you may be judged untrustworthy

Why you can't stop anyone from making these snap decisions

Five reasons you may be judged untrustworthyKnowing whom to trust is an important social and business skill. But it’s not that simple – although it’s fast. It took me just seven seconds to assess your confidence, competence, status, likability, warmth and, yes, your trustworthiness. You can’t stop me (or anyone, for that matter) from making these snap decisions. The human brain…

Simple but powerful body language tips that exude charisma

We tend to follow charismatic leaders because they’re perceived as confident, upbeat and inspirational

Simple but powerful body language tips that exude charismaIn business dealings, charisma counts. A lot. And charisma is as much about impressions and body language as it is about issues and substance. I've seen many qualified people get passed over for promotion (or lose a sale or fail an interview) simply because they couldn’t project an engaging attitude. Max Weber, the father of…

There is a high cost to workplace deception

Build a culture of candor by expecting your people to be honest, to communicate openly and to treat people nicely

There is a high cost to workplace deceptionLies in the workplace are expensive. According to the Association of Certified Fraud Examiners, a typical organization loses five per cent of its revenue to fraud – a potential global loss of $3.5 trillion dollars. But the cost of out-and-out fraud pales in comparison to the monumental cost of the erosion of trust that occurs…

10 powerful and simple body language tips

The amazing thing about nonverbal communication is that sometimes the smallest body language change can bring powerful results

10 powerful and simple body language tipsEvidence from psychology, neuroscience, sociology, and anthropology has given nonverbal communication new credence in the workplace. One example is a study at the University of Glasgow’s Centre for Cognitive Neuroimaging that discovered it takes the brain just 200 milliseconds to gather most of the information it needs from a facial expression to determine a person’s…

How women can successfully project their leadership presence

Three things you can control as you drive your career forward – and three things completely out of your control

How women can successfully project their leadership presenceYou may have a leadership title or tremendous leadership potential, but that in itself doesn’t give you leadership presence. Here are typical comments I hear when asked to coach an up-and-coming female whose career has stalled: “It isn’t that she couldn’t do the next job. It’s that no one on the executive team sees her…

6 powerful ways to make a positive first impression

You have just 7 seconds to make a good first impression

6 powerful ways to make a positive first impressionYou're at a business conference and you turn to the stranger standing next to you. He turns to face you and in that instant your brain makes a thousand computations. Is he someone to approach or to avoid? Should you flee or be friendly? Will he harm you or help you? In about seven seconds…

Why it’s hard to spot a liar

Most of the observable signs of lying (helping to spot a liar) are dependent on the liar feeling a negative emotional arousal and an uncomfortable sense of conflict

Why it’s hard to spot a liarA short time after The Truth About Lies in the Workplace was published, I received this email: I had just begun reading your book, and had gotten to the part about body language signs that point to someone who is lying when I was confronted with a real life situation. A parcel (that was meant…

Body language secrets for people who hate networking

6 changes you can make to your body language that can turn that networking experience from frightening to fun

Body language secrets for people who hate networkingImagine that you are at a networking event with the intent of doing business with some of the other attendees. In your mind, how’s that going for you? Do you see yourself socializing with ease and grace, or – if you are anything like me – has the very word “networking” increased your stress level…

Why you can’t fake your feelings

If you try to fake how you really feel, your audience (team, staff, co-workers or boss) probably won’t buy it

Why you can’t fake your feelingsI was once asked by a Senior Vice President of Human Resources to work with a leader whose micro-management was limiting her team’s effectiveness. When I met with the client, (let’s call her Judith), she was effusive with her praise – going on and on about how much she had heard about me and how…

How to supercharge your success in 2018

Tips to make the most out of what you offer, including keeping a success journal, staying ahead of knowledge trends and broadening your interests

How to supercharge your success in 2018Last year, I gave a seminar on leadership presence for the executive team of a high-tech company in northern California. The next day, the president of the company phoned and said: “I have an administrative assistant who is the brightest, most creative person I've worked with. The problem is, we’re relocating and she can't move…

Resilience makes dealing with the vagaries of life seem like a great adventure

Deal with the vagaries of life by working to make them seem like a great adventure. Embody the change you want in the world

Resilience makes dealing with the vagaries of life seem like a great adventureI was still in high school when my father was fired from the San Francisco Examiner. Dad loved the newspaper business and he especially enjoyed his job, working with the newsboys who (then) sold papers on street corners. I knew he'd be devastated by the loss. To add to the problem, he had been employed…

How Santa knows if you’ve been naughty or nice

There are plenty of factors at play, but it’s clear that Santa understands human response and has more than a little science on his side

How Santa knows if you’ve been naughty or niceHave you ever wondered how Santa Claus determines whether to leave you a present or a lump of coal on Christmas Eve? How he knows if you’ve been naughty or nice? I don’t have any hard evidence to back it up but I’m pretty sure he must be a first-class lie detector. And, if so,…

The best leaders build and maintain trust

Five actions that will build trust in your organization. But only sustained behaviour will ensure that trust survives and thrives

The best leaders build and maintain trustTrust is the belief or confidence that one party has in the reliability, integrity and honesty of another party. It’s the expectation that the faith one places in someone else will be honoured. When I asked 537 managers how leaders build and destroy trust, here’s what I learned: It’s always a case of ‘follow the leader.’…

6 reasons we suck at spotting liars

The best way of countering liars is to follow the old adage “trust, but verify”

6 reasons we suck at spotting liarsRecognizing that we are being lied to is an important social and business skill. But surprisingly small factors about someone, – where we meet them, what they wear, what their voices sound like, whether their posture mimics ours, if they mention the names of people we know or admire – can enhance their credibility to…