How your team can tell how you really feel

Your nonverbal communication is more powerful at conveying emotions than the content of your message itself

How your team can tell how you really feelDo you know that your team is constantly evaluating your emotions through cues in your body language – and that they can do so in a fraction of a second? At the Center for Cognitive Neuroimaging at the University of Glasgow, researchers found that it takes only 200 miliseconds to read someone’s emotional state from…

When your past success becomes an obstacle

Discontinuous change is like leaping off a cliff while building your parachute on the way down

When your past success becomes an obstacleThere are two kinds of change – Incremental and discontinuous – that are taking place simultaneously and constantly in today’s business organizations. Incremental change is the process of continuous improvement – what the Japanese refer to as “kaizen.” Discontinuous change is the kind of large-scale transformation that turns organizations inside out and upside down. Incremental…

Why you should reach out and touch someone

The simple act of touching adds the personal warmth to our business communications

Why you should reach out and touch someoneIf you found a coin, would you give it to a person who approached you and said it was theirs? Would it make any difference if the person approaching you touched your arm when they made their request? Well, for most people, the answers are no . . . and yes! Only 23 per cent…

How to make organizational values come alive

Six tips you should follow when creating your values strategy

How to make organizational values come aliveA sales manager read an article about his company’s refusal to deal with any country where “under the table” money was part of the negotiation process. He circled the article and wrote the words Right On! in the column, and mailed it to his CEO. The attached note said: “I’m proud to work in a…

When it comes to confidence, you can’t fake it

But you can genuinely project it through tapping into authentic emotions, expanding your posture, and dressing for success

When it comes to confidence, you can’t fake itThink about a time when you needed to project confidence but felt uncertain or insecure. How did you handle it? Did you try to hide these feelings and just "fake it 'til you make it?" If you did, it probably didn't work. The problem is that attempting to suppress genuine emotions requires so much conscious…

Customer-centric service takes collaboration

Six steps to achieving a positive customer sales experience from beginning to end

Customer-centric service takes collaborationA customer-centric culture is not just about offering good service. It’s a way of doing business that provides a positive customer experience before, during and after the sale in order to drive repeat business, customer loyalty and profits. Elements of customer centricity include: Employees understand what customers want. They capture customer insights and share this…

10 body language mistakes women leaders make

If a female wants to be perceived as powerful, credible, and confident, she has to be aware of the nonverbal signals she's sending

10 body language mistakes women leaders makeThere are two sets of body language cues that followers look for in leaders: warmth (empathy, likeability, caring) and authority (power, credibility, status). Although I know several leaders of both sexes who do not fit the stereotypes, I've also observed that gender differences in body language most often do align with these two groupings. Women…

Six crucial behaviours of collaborative leaders

The new leadership is a blend of personal and interpersonal skills that form the basis of your ability to impact, influence and inspire others

Six crucial behaviours of collaborative leadersMost executives agree that collaboration is more important than ever in today's turbulent business environment. A company's very survival may depend on how well it can combine the potential of its people and the quality of the information they possess with their ability – and willingness – to share that knowledge throughout the organization. Deloitte’s recent Future of Work…

Smiles are your secret to success

Want to brighten your mood, make a lasting impression, encourage collaboration, and positively influence others? Then smile

Smiles are your secret to successSmiles have a powerful effect on all of us. The human brain prefers happy faces, recognizing them more quickly than those with negative expressions. Smiles are such an important part of communication that we spot a smile at 300 feet – the length of a football field. Smiles can also be your secret to success.…

The truth about lies in the workplace

Everyone lies – it's part of human nature. And nothing can weaken a network or destroy a reputation faster than being exposed as a liar. So minimize your lies

The truth about lies in the workplaceWouldn’t it be convenient if the workforce were divided neatly into “us” versus “them?” We, of course, would be the good guys who were always upfront and truthful. They would be the rotten apples whose destructive lies betray the confidence placed in them and ruin everything for the rest of us. If that scenario were…

How to fake charisma

Charisma is all about an individual's infectious positive attitude and personal energy, as projected through body language

How to fake charismaCharisma has been described as personal magnetism or charm. To me, charisma is all about an individual's infectious positive attitude and personal energy, as projected through his or her body language. People are the most charismatic when they are genuinely enthused, confident and upbeat about themselves and their topic. And as a leadership coach, I…

Three crucial skills for leading without authority

The goal of leadership without authority is to get others to willingly co-operate and engage, rather than following directives because you’re the boss

Three crucial skills for leading without authorityWith flatter management structures, increased outsourcing, and the moves toward collaborative cultures and cross-functional teams, the criterion for the job of leader is changing. More and more people are assigned to leadership roles in which they have no positional authority. The goal of leadership without authority is to get others to willingly co-operate and engage,…

The secret sauce of effective leadership

If you want to be evaluated as authoritative, understand what’s at stake in any situation and adjust your body language accordingly

The secret sauce of effective leadershipBefore the meeting began, Adam assumed a power pose: standing with hands on hips and feet wide apart for two full minutes to get all the advertised benefits of doing so. It worked. He could almost feel his stress level lowering and his self-confidence rising. By the time he strode into the conference room, took…

Why feet don’t lie in communications

Feet close together, you're timid or hesitant; feet wide apart, you look more solid and sure of yourself

Why feet don’t lie in communicationsTwo of your colleagues are talking in the hallway. You'd like to join the conversation, but you don't know if you'll be seen as a rude interruption or a welcome addition. Want to find out? Just watch their feet. When you approach the twosome, you will be acknowledged in one of two ways. If the…

10 change management strategies backed by science

Science helps explain our negative reaction to change and also offers insights for helping people deal with it

10 change management strategies backed by scienceI've been studying change leadership for over 25 years, but only recently have researchers been able to use technology like functional magnetic resonance imagery (fMRI) to look at the brain and see what actually happens when we're facing a major organizational change. For example: Most of our daily activities including many of our work habits…