Building resilience into your personality and your business

When we learn how to deal with the cycle of hope, despair and forgiveness, we're well on our way to success

Building resilience into your personality and your businessA wag once said that the only one who really likes change is a wet baby, yet we face continuous, dramatic and ever-accelerating change in both our personal lives and work lives. What we learned at our grandparents’ knees half a century ago doesn’t fit the 21st century world. When our grandchildren sit on our…

Social media strategies to grow your business

Shred employee turnover, improve ROI, and increase the lifetime value of your customers

Social media strategies to grow your businessIn the time it takes you to read this sentence, some 50,000 Tweets will have been sent. How many of those messages might mention your company name with an industry hashtag — good or bad? LinkedIn Powerhouse Strategist Olivier Taupin and I were contributing authors to a book for CEOs who face a growing firestorm…

How compassion makes businesses money

Companies organized around values such as love, generosity and endearment have significantly greater stock market returns

How compassion makes businesses moneyMichael was my mentor when it comes to compassion. His heart always went out to anyone who was in a tough spot. As a roommate of Michael’s, I saw him reach out to people in the community who were down on their luck and in pain. He would help to mend hearts even after his…

Why companies can’t be honest with their employees

HR pundits justify avoiding the truth, arguing that organizations are softening the blow and taking the sting out of terminations

Why companies can’t be honest with their employeesYou're summoned to your boss's office and told that you've been "selected out." Strange words. What do they mean? "Selected" sounds positive. But "out"? That's clearly a negative and confusing word. Together, both words are perplexing. An optimist may interpret it as sort of a promotion. A sceptic is worried. The term "selected out" is…

Learning from the resolve of zero-gravity spiders

Rejected in love? Lost a job? Experienced a serious medical condition? Gone through a financial crisis? Spiders In Space offers comfort

Learning from the resolve of zero-gravity spidersSpiders In Space: Successfully Adapting to Unwanted Change By Todd Hirsch and Rob Roach P&P Publishing C$20 For those of you who had any doubt, this book confirms that misery really does love company. It tells the story of 15 very different people from a variety of backgrounds across Canada who have but one thing…