Five radical strategies to excel at collaboration

Working easily and fluidly with others is simply how things get done in the 21st century

Five radical strategies to excel at collaborationThe ability to collaborate with others is a must-have skill to be successful in work. It doesn’t matter if you’re a project manager, a self-employed editor or the chief financial officer, part of your success is probably going to hinge on how well you can work with colleagues. Our work world is a complex system,…

Sweet music for business: setting goals and reaching them

Establish ways to be accountable and do the same for your staff and the benefits will follow

Sweet music for business: setting goals and reaching themDo you play your guitar at work? In 1988, business was so slow that I would go to my office at the back of our store, close the door, take my guitar out, put my feet up on the desk and start strumming. While it was soothing for the soul, it wasn’t very productive. After…

Can your leadership take your business from good to great?

When leaders work through pain points and create an inspiring vision for the future, companies can thrive again

Can your leadership take your business from good to great?The ice on my neighbourhood skating rink is good but it’s not great, and that’s totally my fault. There have been years where the ice has been fantastic and people from all over the city came to skate on the rink. It even got nominated for best outside rink in the city one year. But…

Kim Orlesky puts passion at the forefront of sales

KO Advantage Group stresses tenacity, integrity and creativity in its sales training program

Kim Orlesky puts passion at the forefront of salesKim Orlesky is a sales coach, author and speaker. What is KO Advantage Group and how was it started? Orlesky: KO Advantage Group is Canada's fastest-growing sales school. Back in 2014, I made the bold choice to quit my corporate job and travel the world for six months. When I came back, I decided if…

Can you work less and earn more?

Thinking differently, delegating more, and strategically planning are key to earning more and worrying less

Can you work less and earn more?“You just learned in a year what most MBA students never learn in a lifetime,” I told a client this week. He had just responded to my question: “What did you learn in the past year?” “I learned that I can earn more by working less!” he answered. Not only had my client doubled his…

Five reasons why you may be losing sales

We need to care about our customers and why they came to us, train our staff, find strategies that work and then measure it all

Five reasons why you may be losing salesLast week, Natalie walked into a sports store to buy a swim cap. She found the caps in the store and a young man, the ‘salesperson’ on duty, walked over and asked, “Can I help you?” She told me she said, “Yes, I need a swim cap,” as she stood looking at the rack of…

Retail thrives when it embraces its customers

In an age when the transactional has overtaken the transformational, businesses need to get personal

Retail thrives when it embraces its customersNorman was a world-famous choreographer and dancer. Ian, originally from Scotland, played in bands around the world. Inga moved to Canada from Germany when she met a man and stayed to practise law. Rina was originally from Moldova and had to move during an economic crisis, studied nutrition and knows how to make a difference…

Getting it done is better than getting it perfect

Lessons for the world from the logging camp and why binding many individuals together in the common cause is so important

Getting it done is better than getting it perfectMy first job on my first day at Juskatla logging camp in 1969 was spreading gravel around a shed that housed firefighting supplies. I can still remember my old-school woods foreman, Ed Anderson, telling me how to do the rather obvious task. “You see that f---ing pile of gravel over there, and that wheelbarrow, rake…

What a great brand can do for your organization

Author Denise Lee Yohn talks about developing an emotional, meaningful, valuable connection with customers and employees

What a great brand can do for your organizationDenise Lee Yohn is a brand leadership expert, speaker and author of the bestselling book What Great Brands Do and the new book FUSION. Why is building a great brand important? Lee Yohn: In today’s cluttered, competitive marketplace, you need to stand out, get noticed and be perceived as different from others like you. You…

Gazing into the crystal ball to prepare your business for the future

Businesses must always look to trends and trouble spots on the horizon. Here are some things to watch for in 2019 and beyond

Gazing into the crystal ball to prepare your business for the futureThis is the time of year when many business owners turn their thoughts to the future. We wonder if our sales will hold in the coming year and whether our expenses are going to rise. We try to predict whether we have the right team, right strategies and the ability to face the future. Larger…

When customer service isn’t enough

Lack of clarity, training, measurement, accountability and rewards all impact sales

When customer service isn’t enoughI’m sure that you’ve suffered through an experience of poor customer service. You don’t have to look far these days to realize that many businesses put low value on treating customers well. Recently, however, I was working with a company on improving their customer service. It quickly became apparent that their customer service was great…

Remote work could be multibillion-dollar boon to economy

Higher business and personal productivity, lower overheads cited

Remote work could be multibillion-dollar boon to economyRegus, a leading global workspace provider, says a predicted boom in flexible working could contribute US$369 billion to the Canadian economy – and $10.04 trillion to the global economy – by 2030. The study said there will be a 59 per cent growth in the number of jobs associated with flexible workspaces by 2030 –…

What businesses can learn from an election loss

Running a campaign is similar to running a business. We’re in business to win. Here's how I lost and what you can learn from that

What businesses can learn from an election lossI write this article eating my humble pie and managing my political hangover. I just lost a local city council election, coming ninth in a bid for one of the eight council seats. I was told by several politicians going into the municipal race that I might lose the first time. However, I thought differently because…

Getting top value for high-quality barite deposits

John Rucci of Voyageur Minerals talks about the journey from discovery to marketing rare minerals

Getting top value for high-quality barite depositsJohn Rucci is president and CEO of Voyageur Minerals. Please explain the history of Voyageur. How did it come about and what does it do? Rucci: Voyageur was started in 2012 by Brent Willis, chief operating officer, and Brad Willis, vice-president of exploration, as a private company. They’ve been exploring for minerals and in particular…

Broadening the scope of the business footprint

Kent Kaufield of EY talks about why its important to embrace change and the technology that drives that change

Broadening the scope of the business footprintKent Kaufield is EY Calgary office managing partner and energy managing partner. What are the main services EY offers to companies and businesses? Kaufield: We’re a professional services firm, which means we traditionally get grouped in the same bucket as auditors and accountants. We do that work and we love doing it, but how we…
1 2 3