Waste not, want not and your business will profit

When you need to find savings in your business, look at the areas of systems, energy, people and inventory

Waste not, want not and your business will profitI was eating breakfast with my son Caleb the other day and noticed he left his crusts on the plate. “Caleb,” I said, “do you know how many kids in the world would beg for scraps of food like you’re wasting?” Watching him made me remember my parents’ reminders about the millions of starving children…

The biggest mistake most small business owners make

We need to develop systems of hiring and monitoring our employees to ensure we have the right people

The biggest mistake most small business owners makeBob was frustrated, stressed and upset. One of his key employees, Keith, had just left to start his own business and had taken another staff member with him. I wasn’t surprised. I’d been working with Bob for several months and had met Keith several times. My impression wasn’t favourable and I had discussed this with…

The painful – and necessary – lessons that losing teaches us

Losing gives you greater clarity and insight, adds a little humility, and builds resilience

The painful – and necessary – lessons that losing teaches usI’ve been called a loser more than once. Often it’s by my kids, who don’t like some stupid joke I just played on them. But I’ve also made a bucketful of mistakes in my time on this Earth and have lost everything from money to employees to elections to friends. I’ve even lost the trail…

Five things your business could learn from Starbucks

Customer service, exclusive products, ambience, pricing and systems are all important to the coffee giant – and you

Five things your business could learn from StarbucksMy wife Margaret likes Starbucks but when I ask her what she likes about it, she can’t quite put her finger on just what it is. She tells me that the coffee is good (I don’t drink coffee so I wouldn’t know) but I have friends who say that McDonald’s coffee is even better. She…

Your business might be losing money on first impressions

Many companies spend more fixing their mistakes than setting up the systems that could prevent them

Your business might be losing money on first impressionsI want to tell you three stories about first impressions that happened in one recent week. First, my friend Freddy was mad. Freddy took his wife’s car into a dealer and had a terrible experience. The worst thing for the dealer was that it was Freddy’s first time dealing with them. If they were trying…

We need to reset capitalism before we dig a deeper hole

Milton Friedman was wrong. Paying attention to other stakeholder interests is not a diversion, it's management's job

We need to reset capitalism before we dig a deeper holeThe National Post's Terence Corcoran is a celebrated champion of free markets. In his latest post, “Milton Friedman is right, profit is a company's only purpose,” he champions one of the most controversial principles in global capitalism. Corcoran's primary fear is that “a long list of academics, consultants, business leaders and politicians – many of…

Five radical strategies to excel at collaboration

Working easily and fluidly with others is simply how things get done in the 21st century

Five radical strategies to excel at collaborationThe ability to collaborate with others is a must-have skill to be successful in work. It doesn’t matter if you’re a project manager, a self-employed editor or the chief financial officer, part of your success is probably going to hinge on how well you can work with colleagues. Our work world is a complex system,…

Sweet music for business: setting goals and reaching them

Establish ways to be accountable and do the same for your staff and the benefits will follow

Sweet music for business: setting goals and reaching themDo you play your guitar at work? In 1988, business was so slow that I would go to my office at the back of our store, close the door, take my guitar out, put my feet up on the desk and start strumming. While it was soothing for the soul, it wasn’t very productive. After…

Can your leadership take your business from good to great?

When leaders work through pain points and create an inspiring vision for the future, companies can thrive again

Can your leadership take your business from good to great?The ice on my neighbourhood skating rink is good but it’s not great, and that’s totally my fault. There have been years where the ice has been fantastic and people from all over the city came to skate on the rink. It even got nominated for best outside rink in the city one year. But…

Kim Orlesky puts passion at the forefront of sales

KO Advantage Group stresses tenacity, integrity and creativity in its sales training program

Kim Orlesky puts passion at the forefront of salesKim Orlesky is a sales coach, author and speaker. What is KO Advantage Group and how was it started? Orlesky: KO Advantage Group is Canada's fastest-growing sales school. Back in 2014, I made the bold choice to quit my corporate job and travel the world for six months. When I came back, I decided if…

Can you work less and earn more?

Thinking differently, delegating more, and strategically planning are key to earning more and worrying less

Can you work less and earn more?“You just learned in a year what most MBA students never learn in a lifetime,” I told a client this week. He had just responded to my question: “What did you learn in the past year?” “I learned that I can earn more by working less!” he answered. Not only had my client doubled his…

Five reasons why you may be losing sales

We need to care about our customers and why they came to us, train our staff, find strategies that work and then measure it all

Five reasons why you may be losing salesLast week, Natalie walked into a sports store to buy a swim cap. She found the caps in the store and a young man, the ‘salesperson’ on duty, walked over and asked, “Can I help you?” She told me she said, “Yes, I need a swim cap,” as she stood looking at the rack of…

Retail thrives when it embraces its customers

In an age when the transactional has overtaken the transformational, businesses need to get personal

Retail thrives when it embraces its customersNorman was a world-famous choreographer and dancer. Ian, originally from Scotland, played in bands around the world. Inga moved to Canada from Germany when she met a man and stayed to practise law. Rina was originally from Moldova and had to move during an economic crisis, studied nutrition and knows how to make a difference…

Getting it done is better than getting it perfect

Lessons for the world from the logging camp and why binding many individuals together in the common cause is so important

Getting it done is better than getting it perfectMy first job on my first day at Juskatla logging camp in 1969 was spreading gravel around a shed that housed firefighting supplies. I can still remember my old-school woods foreman, Ed Anderson, telling me how to do the rather obvious task. “You see that f---ing pile of gravel over there, and that wheelbarrow, rake…

What a great brand can do for your organization

Author Denise Lee Yohn talks about developing an emotional, meaningful, valuable connection with customers and employees

What a great brand can do for your organizationDenise Lee Yohn is a brand leadership expert, speaker and author of the bestselling book What Great Brands Do and the new book FUSION. Why is building a great brand important? Lee Yohn: In today’s cluttered, competitive marketplace, you need to stand out, get noticed and be perceived as different from others like you. You…
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