When a culture of fear dominates, organizations crumble

Without accountability within our organizations, we lack credibility. Without credibility, we lose our respect and become irrelevant

When a culture of fear dominates, organizations crumbleThe Catholic church has faced increased – and justified – criticism of its handling of abuse cases. There are allegations that the highest authorities of the church turned a blind eye to the misdeeds of some of its leaders. The results were catastrophic at so many levels, especially for those people who were abused by…

Compassion is at the heart of the best of humanity

Those who show the greatest compassion are among the most powerful and influential, because they’re driving change

Compassion is at the heart of the best of humanityThe Merriam-Webster Dictionary defines compassion as “sympathetic consciousness of others’ distress together with the desire to alleviate it.” What we rarely consider, however, is that compassion is a tremendous source of strength. The people who have shown the greatest compassion in our world are among the most powerful and influential. The Book of Joy is…

Why has WestJet lost its fun (and competitive advantage)?

When we value minimization over people, morale begins to suffer because nothing is rewarded except saving money

Why has WestJet lost its fun (and competitive advantage)?There was a time when you could take a WestJet flight and walk away from the experience wanting more. Ticketing staff, flight attendants and even pilots seemed like they really enjoyed working there. There were jokes on the flights, gags and laughter. That sense of fun made you want to fly with them. It was…

Getting to the essence of good leadership

Patty Miller of Influence Genius strives to empower leaders by showing them how important trust is in a work dynamic

Getting to the essence of good leadershipPatty Miller is president/coach/chief genius influencer of Influence Genius. Calgary’s Business: What is The Leadership Circle? Miller: I’m very proud to be a certified practitioner/coach of The Leadership Circle. It’s definitely a robust tool I use with leaders and executives. It’s a powerful 360-degree tool that clearly illuminates for leaders their strengths for leadership effectiveness…

Why businesses need to embrace a long-term view

Adam Legge of the Haskayne School of Business works to provide firms with the tools to handle disruption while looking to the future

Why businesses need to embrace a long-term viewAdam Legge is director of Global Business Futures Initiative|Canadian Centre for Advanced Leadership at  the Haskayne School of Business at the University of Calgary. Calgary’s Business: What is the Global Business Futures Initiative|Canadian Centre for Advanced Leadership? Its purpose and mission? Legge: The purpose of the Global Business Futures Initiative is to enable firms to focus…

Empowering, advancing female leaders in the energy industry

Katie Smith of Young Women in Energy aims to increase and provide female voice, presence, development and leadership in the industry

Empowering, advancing female leaders in the energy industryKatie Smith is executive director at Young Women in Energy. Calgary’s Business: What is Young Women in Energy and can you give us some background on why and when it was formed? Smith: Young Women in Energy (YWE) is a non-profit organization established in 2013 with the vision of changing the face of energy. Now…

Greyhound lacked the vision and adaptability to survive

The bus service let complacency rule and its leadership failed to deliver a vision of what could be

Greyhound lacked the vision and adaptability to surviveDear Dave, I think you should write an article about Greyhound bus service. It's no marvel they are going out of business. When I took the bus to Edmonton last year, it was the same bus as the previous time I had ridden one … 30 years previous. The guy who was trying to board…

Follow the leader: the keys to a legendary coach’s success

Communication, trust, care, collective responsibility and pride are the cornerstones of success in sports – and in life

Follow the leader: the keys to a legendary coach’s successMike Krzyzewski said, “When a leader takes responsibility for his own actions and mistakes, he not only sets a good example, he shows a healthy respect for people on his team.” Krzyzewski, better known as Coach K, has been the men’s head basketball coach at Duke University in North Carolina since 1980. He has more…

Building resilience into your personality and your business

When we learn how to deal with the cycle of hope, despair and forgiveness, we're well on our way to success

Building resilience into your personality and your businessA wag once said that the only one who really likes change is a wet baby, yet we face continuous, dramatic and ever-accelerating change in both our personal lives and work lives. What we learned at our grandparents’ knees half a century ago doesn’t fit the 21st century world. When our grandchildren sit on our…

Are your new leaders headed in the right direction?

Launching a leadership career should not resemble a game of pin the tail on the donkey. But too often we fail to provide the support to gain needed skills

Are your new leaders headed in the right direction?I was blindfolded and had been spinning for what seemed like minutes (it was only a few seconds), before being pushed toward the donkey. I was dizzy and had no idea where I was. I wanted to cheat so I could have a chance at winning but the blindfold was too tight. In the end,…

What to do about bad leaders

Your real concern, however, shouldn't be with leaders who are bad but with those who just aren't very good

What to do about bad leadersThe world is full of bad leaders. Luckily for the rest of us, they are pretty easy to spot and tend to have limited impact because they generally do not have much influence or staying power. The real concern should be with leaders who are not bad – they just aren't very good. These are…

Mastering the body language of collaborative leaders

People look for two sets of cues in leaders: one signals warmth and caring, the other power and status. Both are necessary

Mastering the body language of collaborative leadersDuring a break in a seminar I was conducting on collaborative leadership, a man from the audience told this story: “My wife is an attorney and I’ve always been a supporter of women in the workplace. I also believe in collaboration and try to make everyone feel included and appreciated. So I was totally taken…

How business leaders kill collaboration

If you really want to build a collaborative team, make sure you look like you do!

How business leaders kill collaborationHe had assembled a multi-level, multi-functional group – a diagonal slice of 30 people from across the organization – and had taken them off-site for two days to co-create the necessary steps for achieving the company’s new strategic plan. The hope was that collaboration and knowledge sharing would begin at this meeting and expand from…

A leader’s main job is to manage chaos

A leader provides his team with vision, values and guidelines critical to helping people make the best possible decisions for the company

A leader’s main job is to manage chaosA leader I met with once said something that has stuck with me. "Most people are trying to do what they believe is in the best interest of the organization. The trouble is they may not have the same point of view on what that is. And that leads to chaos." As an example, take the…

Ways to curb your loneliness as a leader

Create a team that can drive success, have a support network and keep trusted advisers close at hand

Ways to curb your loneliness as a leaderRecently I wrote about why leaders are lonely. “Great article!” people told me. “I get it, but what do I do if I’m a leader who’s challenged by those exact reasons?” To refresh your memory, here are the four reasons that business leaders are lonely: The buck stops here. As leaders, we make tough decisions…
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