How to hold those difficult conversations

Yelling, regardless of how much you want to, is not an effective way to deal with the issue and will only make things worse

How to hold those difficult conversationsHave you ever had to hold a difficult conversation, the kind in which you have to get across a message that is very likely not going to be well received? (No, I’m not talking about explaining to your spouse why you spent all your retirement money backing your favourite hockey team, although that certainly falls…

How we deal with conflict is all a matter of perspective

When you change the context in which a behaviour occurs, the behaviour itself is transformed

How we deal with conflict is all a matter of perspectiveHow we deal with objections and problems is often just a matter of how we frame those problems. Our ability to quickly thin slice information can keep us alive by allowing our minds to make rapid assessments. But although this ability to spot patterns unconsciously has evolved as a valuable gift to communication, it has…

New Year Resolutions, based on hope and a refreshed awareness

Perhaps some observations are just more obvious at this time of year. And perhaps it’s never too late to modify behaviour

New Year Resolutions, based on hope and a refreshed awarenessAs the ‘Ho ho ho’ spirit fades and the reality of a new year looms like an enormous new moon, I’m summoned back to the keyboard. Why not try one more time? an inner voice calls, lightly mocking my compulsion to seek somewhat new and beckoning pathways. Why not sketch out a template for personal…

Taking the stress out of Christmas, preserving the joy

Christmas isn’t about gifts, a blanket of snow, a crackling fire and carols. It's about family, and creating warm memories

Taking the stress out of Christmas, preserving the joyIt was cold the other day – really cold. As I sat in a coffee shop with a cup of tea, preparing to answer a few emails during a break from Christmas shopping, I noticed four shivering teens – opting for fashion instead of warmth. They ordered hot chocolates, then headed to a far corner of…

Retail thrives when it embraces its customers

In an age when the transactional has overtaken the transformational, businesses need to get personal

Retail thrives when it embraces its customersNorman was a world-famous choreographer and dancer. Ian, originally from Scotland, played in bands around the world. Inga moved to Canada from Germany when she met a man and stayed to practise law. Rina was originally from Moldova and had to move during an economic crisis, studied nutrition and knows how to make a difference…

Canadians have forgotten what marriage is and why it matters

As studies show that we're delaying or choosing not to get married, we need to recognize the overwhelming value of marriage

Canadians have forgotten what marriage is and why it mattersDating apps abound – and the new Facebook Dating is getting into the game in Canada – but all the technology in the world hasn’t changed a significant social trend: Young adults are the forefront of dwindling and delayed marriage in Canada. Even increasing common-law relationships haven’t picked up the slack. Young Canadian adults are…

We’ll be warm for the winter, thanks to the Wood Camp boys

The camaraderie of splitting and stacking your winter wood with pals, and the payoff through the cold months

We’ll be warm for the winter, thanks to the Wood Camp boysDo you still burn wood in a fireplace? For most of us, fireplaces are becoming ornamental. We heat homes with natural gas flares emitted from faux metal logs, or carefully machined wood pellets bought in bags at Canadian Tire or plastic-wrapped bundles of kindling and fire logs purchased at gas stations for $9.99. The whole…

Compassion is at the heart of the best of humanity

Those who show the greatest compassion are among the most powerful and influential, because they’re driving change

Compassion is at the heart of the best of humanityThe Merriam-Webster Dictionary defines compassion as “sympathetic consciousness of others’ distress together with the desire to alleviate it.” What we rarely consider, however, is that compassion is a tremendous source of strength. The people who have shown the greatest compassion in our world are among the most powerful and influential. The Book of Joy is…

If I don’t want to be the problem, how do I become the solution?

It’s easy to get distracted by money, power and shallow relationships. But at our cores we know what’s right

If I don’t want to be the problem, how do I become the solution?During my rebellious teen years, I listened to an incredible band from Detroit (the Motor City) called MC5. On one of their live albums, recorded in the late 1960s, they made a statement that struck me and has never left me: “Brothers and sisters, the time has come for each and every one of you…

Helping her town be the best it can be

Louise Campbell continues to lend a hand with various organizations, just as she has for decades

Helping her town be the best it can be  Joan Janzen of The Clarion Louise Campbell is not only a long-time resident of Kindersley, but also a long-time volunteer. “I’ve lived in town since 1968; now I’m trying to phase out of volunteering, because of age.” In spite of her efforts to “phase out of volunteering,” I found her at the United Church…

Ignore the advice of HR professionals at your peril

Melanie Peacock of Double M Training & Consulting talks about the value that HR staff bring to the workplace

Ignore the advice of HR professionals at your perilMelanie Peacock is sole proprietor of Double M Training & Consulting and is president of the Mount Royal Faculty Association. Calgary’s Business: How has the role of HR departments changed over the years? Peacock: Most people talk about how HR departments have become less administrative and more strategic. I've certainly witnessed this, as HR professionals…

Polarization is a myth – we just need to break down the barriers

As we interact with those who appear to be different, we realize that much more unites us than separates us

Polarization is a myth – we just need to break down the barriersAmerican actor Alan Alda recently said, “I’m not really listening unless I’m willing to be changed by the other person.” This is a powerful statement and one that could easily be misinterpreted. Alda has created a podcast called Clear + Vivid where he discusses using communication to improve understanding between people. In this context, he’s…

France’s phone hang-up is a conversation starter

Smartphones have undermined everyday social interactions by eroding our ability and desire to talk to one another

France’s phone hang-up is a conversation starterFrench legislators recently passed a law banning children between three and 15 from using smartphones in class. The government of President Emmanuel Macron said the move will help combat an epidemic of screen addiction among France’s children. At first glance, it looks as if the legislation will help to curb screen addiction. Even if it…

‘Action doesn’t magically happen. You have to plan for it’

Derek Blair of Insights Matter talks about how quality research can result in real operational change in businesses

‘Action doesn’t magically happen. You have to plan for it’Derek Blair is president of Insights Matter. Calgary’s Business: What is Insights Matter? Blair: We are a consumer research and market insights company. We help companies and organizations that are looking to solve marketing-related challenges and questions like: “What do our consumers and clients want?” or “Why do they buy and how do they make…

Mastering the body language of collaborative leaders

People look for two sets of cues in leaders: one signals warmth and caring, the other power and status. Both are necessary

Mastering the body language of collaborative leadersDuring a break in a seminar I was conducting on collaborative leadership, a man from the audience told this story: “My wife is an attorney and I’ve always been a supporter of women in the workplace. I also believe in collaboration and try to make everyone feel included and appreciated. So I was totally taken…
1 2 3 4