Talent management lessons from the playing field

Lessons learned on the playing field have shaped many a business leader

Talent management lessons from the playing fieldProfessional sports teams are in a unique position - their sole purpose for being is to win championship cups and their only significant advantage is people. How does that affect how teams manage their human resources? What if companies approached human resource planning and management in the same way? Business, and society, would think about…

For entrepreneurs, purpose statements are where it’s at

A clear, concise purpose can give you an edge over your competitors

For entrepreneurs, purpose statements are where it’s atPersonal development programs like Tony Robbins, Landmark, or Context International, to name but a few, all ask participants to ponder simple questions like, “Why am I here?”, and “What is really important to me?”. Questions like these are designed to help individuals define “why” they exist, to bring “purpose” to life. Identifying “purpose” has an…

The best business leaders are courageous every day

If we want to be successful as leaders, we need to create an organizational climate where courage is celebrated

The best business leaders are courageous every dayIt takes courage for some people to get out of bed each morning and face the day. For others, it’s courageous to go up and say hello to a new person in their class or in their office. People who take risks to save lives, stand up for what’s right, face daily pain, jump out…

The best business leaders are courageous every day

If we want to be successful as leaders, we need to create an organizational climate where courage is celebrated

The best business leaders are courageous every dayIt takes courage for some people to get out of bed each morning and face the day. For others, it’s courageous to go up and say hello to a new person in their class or in their office. People who take risks to save lives, stand up for what’s right, face daily pain, jump out…

Body language tips for leaders from teachers

The best educators could teach business leaders a thing or two about body language

Body language tips for leaders from teachersThe best educators could teach business leaders a thing or two about body language. Pygmalion in the Classroom, one of the most controversial publications in the history of educational research, showed how a teacher’s expectations can motivate student achievement. This classic study gave prospective teachers a list of students who had been identified as “high…

The keys to customer service you may have forgotten

Serve customers with people who like people. Keep your employees accountable. And exceed your clients’ expectations

The keys to customer service you may have forgottenUnfortunately, really great customer service is hard to find. North American consumers say we want a wonderful customer service experience. But in fact, we’ve come to expect something much less. Sometimes we get exceedingly bad customer service and we rant and rage. We believe that when we’re doing business with a company, that company should…

Being a good leader means being a good listener

Here’s what you're missing if you don't listen well – and how you can improve your listening skills

Being a good leader means being a good listenerLast week, my friend was lamenting the fact she was away for her 16-year-old son’s first day of school and wouldn’t be there to pick him up. Obviously, her son doesn’t need his mom there. But driving him home lets her listen to him vent. It gives her insight into what he’s thinking, how he’s…

All talk, no action will leave your business in neutral

Many business owners know exactly what they would like to accomplish in their business. But they lack the necessary plan

All talk, no action will leave your business in neutralWendell is a swell guy with a big heart and a large mouth – and can Wendell ever talk! I once worked with Wendell at a volunteer project. We were planting a garden and while I was breaking my back, loading dirt in and out of pickup trucks, Wendell would lean on his shovel and…

You can – and must – get over the shame of business failure

Sharing our struggles with staff and family, and explaining the financial situation to suppliers may be humbling, but it relieves the weight of our shame

You can – and must – get over the shame of business failureWe all feel shame some time. Usually we feel this powerful emotion when we do something that doesn’t quite match up with our personal values. As a child, we might have felt shameful if we told a lie to our parents or were mean to a friend. As a teenager, we might have felt the…

Three things business leaders can learn from Bernie Sanders

The Democratic presidential candidate is consistent in his message, has persisted against long odds and understands the value of branding

Three things business leaders can learn from Bernie SandersI recently wrote an article about three things you could learn from Donald Trump and just like the U.S. president, the response was polarizing. Those three things were: Take more holidays. Be quicker to fire. Play to win. On one hand, I had people thanking me for the insight. On the other hand, people dropped…

It’s hip to be Square: payment device expanding its reach

Square Reader is changing the way small businesses process transactions, putting budding entrepreneurs on a more even playing field with big business

It’s hip to be Square: payment device expanding its reachThe Square Reader is well used at cafes, markets and events like art walks. And now it’s expanding its reach with new payment solutions. Perhaps you want to start a little enterprise or maybe just get rid of some unused household items. But few people use cheques or carry cash. Square lets you give these…

Four tips to building collaboration in any organization

Need help breaking down that "silo mentality" in your company?

Four tips to building collaboration in any organizationAfter every election, politicians say the same thing: "Now we have to reach across the aisle to work together for good of the people." And I hear similar proclamations (of working together for the good of all) from my corporate clients who are looking to break down the "silo mentality" of their companies. Sounds simple.…

How to fix toxic shareholder capitalism

Too many valuable assets never get identified, measured or capitalized on a company’s financial statement. Those include workforce and corporate reputation

How to fix toxic shareholder capitalismI remember it well: the CEO of the company stood before the cheery assembly of wide-eyed employees brandishing a newly-released report and declaring, “This is the start of our next great journey together, building a more sustainable company and a better, more sustainable, future.” I then followed the CEO and his team to their top…

Do you know the rules and goals of the game of business?

Unless you have a clear idea how to accomplish your goals, and what the goals are, you might just be chasing elusive dollars

Do you know the rules and goals of the game of business?Emily hit the golf ball and started running. Swinging her club mid-stride, she repeatedly hit the ball and kept sprinting toward the first hole. Our yelling and laughter confused her and finally she stopped. “What are you yelling about?” she turned to us defiantly. “You told me that the goal was to get the golf…

Can your business withstand your unexpected death?

Establish a transition plan after talking to trusted advisers and considering options, and talk to family and key staff

Can your business withstand your unexpected death?Brian Tracy, the famous sales trainer, has a story he tells about the importance of great questions. Tracy was meeting with an insurance salesman who asked if he had enough life insurance. Since he didn’t want to deal with this man, Tracy assured him he did. As he was finishing the meeting, the salesman asked:…