Five things you need to do to reopen your business

The world has changed as a result of COVID-19. You have uncertainty. So you need to carefully consider your next steps

Five things you need to do to reopen your businessOver the next few days and weeks, businesses across North America and around the world are going to unshutter their doors and invite their customers back in. However, the world has changed while the economy has been shut down by governments, and when you reopen, you may be faced with new realities. Here are five…

Guaranteed ways to build a better business culture

Once negative culture takes root, it's like an invasive weed in your garden; it takes a complete overhaul to return it to health

Guaranteed ways to build a better business cultureThe best way to create a winning culture in your business is at the beginning. It’s easy to overlook or ignore culture when you’re in the startup phase, because there’s just so much other stuff to worry about. Creating culture is not easy by any stretch. It’s complex, often misunderstood and easy to get wrong. Culture…

Why committed behaviours are more important than productivity

In the COVID-19 era, hard decisions must be made in the short term to ensure a company’s longer-term goals are met

Why committed behaviours are more important than productivityJanuary brought us a new decade to assess our businesses and let go of what would no longer serve in the 2020 era. To use Dr. Henry Cloud’s analogy of growing a business the same way one grows a rose bush (from his book Necessary Endings), I cut very good branches from my business to…

Managing pay-per-click ads during a crisis

Research how search terms have changed, communicate your benefits, review current ad copy, maintain your brand

Managing pay-per-click ads during a crisisToday we’re going to take a deeper dive into Google Ads and the changes this online platform is experiencing. Maybe you run your own Google Ads account or maybe someone does it for you – either way, this information is very relevant. If you use Google Ads to advertise your business, ever since the COVID-19…

Creating value for customers more important than ever

If your business is to survive the next few years of economic constraints, you need to passionately create value for your customers

Creating value for customers more important than everThere’s a restaurant in my community that has been around for almost 40 years. It doesn’t provide fancy meals but you get plenty of good wholesome food like your mother used to make. The food is piled high on your plate, leaving no doubt that your appetite is going to be satisfied. At the end…

Take this time to focus on your business building blocks

Don't just wait for the COVID-19 crisis to end. Take a look at your planning, profitability, team, systems and business value while you have time

Take this time to focus on your business building blocksWhen I was about four years old and playing cars on the floor with my brother Rob, my other brother Paul started making a funny noise. Looking over, I noticed that Paul’s face was a funny bluish colour, his mouth was open and inside I saw he had a wooden building block with the letter…

How to lead with confidence when doubt seizes control

Those leaders who value authentic human leadership will discover strengths in both their leadership skills and their organization they never knew existed

How to lead with confidence when doubt seizes controlIs COVID-19 a leader’s greatest challenge to date? While there is no question that business is not “as usual” during this crisis, how is this different from any other challenge you’ve faced in the past? One of my colleagues, a leader of a team of 10, is struggling to find answers to the pandemic for…

The secret sauce of effective leadership

If you want to be evaluated as authoritative, understand what’s at stake in any situation and adjust your body language accordingly

The secret sauce of effective leadershipBefore the meeting began, Adam assumed a power pose: standing with hands on hips and feet wide apart for two full minutes to get all the advertised benefits of doing so. It worked. He could almost feel his stress level lowering and his self-confidence rising. By the time he strode into the conference room, took…

Ten key messages to navigating a crisis

How can we draw on the work of futurists and foresight professionals to enhance our responses to the current crisis and increase resilience against future shocks?

Ten key messages to navigating a crisisWithin the futurist community there is much hand wringing and frustration at the extent to which leaders, decision makers, and policy advisors have ignored past advice and countless preparedness studies for governments, businesses, and civil society. Since the 1960’s the stock in trade of much futurist work has been to advise on both the range…

Six ways to improve video conferencing interactions

The good news is that video conferencing, while not perfect, isn’t a bad substitute to face-to-face meetings. However, it has caveats

Six ways to improve video conferencing interactionsHuman beings are surprisingly good at drawing inferences from the behaviour of others, even based on cursory observations. MIT’s Sandy Pentland credits the power of “thin-slicing” to “honest signals” – the idea that, over millennia of social evolution, we have developed ways to effectively co-ordinate with other human beings through facial expressions, verbal cues, gestures…

10 shifts in business strategy that could have lasting impacts

Will new ways of organizational thinking and working take hold or be abandoned as soon as the Coronavirus lockdowns are lifted?

10 shifts in business strategy that could have lasting impactsThe COVID-19 pandemic crisis has been with us for just a few months and we are just weeks or days into different degrees of lockdown globally but we already beginning to develop insights on the emerging possible futures of business, work and the workplace once we move beyond the current situation. Many entities have already…

Finding opportunity in the middle of pandemic

How COVID-19 is allowing us to challenge our assumptions about preparedness, speed of execution and what’s important

Finding opportunity in the middle of pandemicTo quote Albert Einstein, “In the middle of difficulty lies opportunity.” As difficult as this pandemic is, it’s also exposing a wealth of opportunities. As businesses, leaders and individuals, we’re being confronted with the opportunity to challenge our assumptions on all fronts. There are some positive lessons to be learned through this COVID-19 crisis, and…

What we can learn from Hershey during this time of crisis

He was a man of great compassion, ingenuity and philanthropy, particularly during difficult times. Can you or your business do the same?

What we can learn from Hershey during this time of crisisMilton Hershey had a couple of failed attempts at business before he founded and built the empire of Hershey Chocolate Co. If the story of Milton Hershey ended there, he would have been seen as a success and an inspiration to many. However, there’s much more to Hershey than just a successful business, because he…

Why social engineering and business shouldn’t mix

Firms can hardly thrive without compensating employees well, maintaining good relations with suppliers and being environmentally friendly

Why social engineering and business shouldn’t mixBy Paz Gomez Research Associate Frontier Centre for Public Policy The Trojan horse of social engineers has crossed the gates. At the latest World Economic Forum in Switzerland, the Davos Manifesto 2020 replaced the original from 1973. The new one lays down a company’s duties towards “stakeholders” rather than shareholders. This virtue signalling, which gives…

Take the COVID-19 business challenge

For reasons outside our control, we’ve all been inconvenienced and challenged. This doesn’t mean we’re defeated. Here are 19 ways to get April started

Take the COVID-19 business challengeThere are 19 business days in April. Let’s make the best of them during the COVID-19 crisis. Take the time in your social-distancing work spaces to come up with 19 things you and your team can do to make a difference for your business, your staff and your community. Here are some ideas: Day 1…