Are you in a leadership slump? Five things to revive yourself

Focus on being honest and ask for help, consider a sabbatical and trust yourself

Are you in a leadership slump? Five things to revive yourselfI bumped into Julie’s father at the grocery store and asked how his daughter’s business was doing. He told me she was going through a rough patch, so I called Julie. The first thing I noticed was Julie’s voice: the excitement was gone, and her energy seemed depleted. She told me about everything that was…

Five ways to keep your sales campaign from falling short

Don't stumble on the road to success

Five ways to keep your sales campaign from falling shortMike and James had a big plan to sell more of their widgets. The widgets they built were wonderful. They had numerous testimonials that these widgets changed people's lives. Mike wanted to grow this aspect of their business and James agreed. They came up with a plan, built the brochures and sales materials, started down…

How to keep meetings positive and focused on the outcome

Strategies you can use to avoid the swamp of unproductive meetings

How to keep meetings positive and focused on the outcomeDo your days feel like one unproductive meeting after another … and another? Have you noticed how often people get bogged down in the same issues you talked about the last time you got together? You ask yourself: “Why are we going over the same ground again and again?” Somewhere between the positive intentions that people start with and a…

Jumping on the next great idea could cripple your business

Entrepreneurial diarrhea can leave leaders and their teams exhausted, sapping their energy and consuming valuable resources

Jumping on the next great idea could cripple your business“I need your help!” were the first words out of John’s mouth when I walked into his office recently. “We’re starting a new business and I want you to help us figure this out.” As I looked at John, my first thought was: “Oh my god, he hasn’t got this business running properly yet, and…

Four things you can change to improve your bottom line

The list of expenses for business owners sometimes feels never-ending

Four things you can change to improve your bottom lineProfit is one of the most misunderstood and misconstrued words in the English language. Customers often think that profit is anything between a company’s cost for a product or service and the customer’s purchase price. Employees think profit is the difference between the selling price and the cost, less their wages. In reality, profit is…

Hammer home business success with the right tools

Without the right tools, people and plans, your business will suffer. You’re going to have to work harder and that will affect your bottom line

Hammer home business success with the right toolsIt was almost the final straw. I was laying on the ground after falling off the roof of the house and the carpenter, John, was standing over me yelling. He was mad because his sawhorses had been broken in half because of my stupidity, while I was just wondering if I had broken anything in…

How Phil saved her employer a full year’s salary

Hiring and on-boarding new employees is costly. Less staff turnover means your organization will reap considerable rewards

How Phil saved her employer a full year’s salaryLast week, I called my local credit union about my account. The phone was answered by Phil, who I knew as a long-term employee of the credit union. Over the years, I’ve gone into the branch on a regular basis. Phil would always be serving her customers in a caring manner, greeting people by name…

Passionate customer service could save your business

If you give lip service to treating people well and then treat your team poorly, don’t expect your clients to receive anything different

Passionate customer service could save your businessLike most people (at least 62 per cent, according to a 2019 study by Hello Products), I don’t like going to the dentist. However, this was my week for getting a cavity checked and I headed to the dentist’s office. You know the routine: you get questioned and prodded by the dental assistant as she…

Could 2020 still be your best year ever?

Some industries have seen a spike in sales because they seemed to be in the right place at the right time. Others need a new plan

Could 2020 still be your best year ever?At the beginning of each year, I challenge my clients and readers to name the upcoming year. I get a huge response with people naming their year and sharing what they would like to manifest and work on. This year, for example, was named variously the year of vision, clarity, wealth, systems, growth and change.…

Better outcomes require careful planning

If your staff don’t have clarity about what’s expected, they will imagine what you’re looking for. That may not turn out well

Better outcomes require careful planningA professional came from the big city to a small town to build a cabin so he could escape the hustle and bustle of life, and set down roots where he could revive his spirits. His plan was to build a tiny house from the ground up. He asked around for help building his dream…

The true lessons of working from home

What vast amounts of alone time can do, if you’re lucky, is make you think about others

The true lessons of working from homeApparently, the pandemic that’s gripping the world is also making many of us more productive. I know this because 14 marketing companies (I counted) have sent me emails over the past week telling me that while self-isolation might be lonely, it’s actually good for business. That, naturally, makes it good for me. In fact, it’s…
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