Surviving the contact sport of buying a used car

Beware con artists, smoothies, carpetbaggers, excuse-makers and truth-stretchers

Surviving the contact sport of buying a used carA few months ago, I got the chance to take my own advice and put my money where my mouth is. My daughter needed a cheap but decent used car – something sensible, with back door/seat access and a decent-sized trunk. Budget: $5,000 max. Here are some of the cars we checked out: 2003 BMW…

How the mobile phone industry meets – or fails – customer expectations

Adrian Chung of J.D. Power talks about the results of the company’s latest wireless survey and why trust is such a huge component

How the mobile phone industry meets – or fails – customer expectationsAdrian Chung, director of the technology, media and telecom practice at J.D. Power in Canada. What are the key results and findings you can take from a recent wireless experience survey you did? Chung: In this year’s edition of the J.D. Power Wireless Purchase Experience study, we saw a decline in overall satisfaction of six…

Air Canada, WestJet rank high in airline satisfaction survey

Among traditional North American carriers, Alaska Airlines ranks highest for the 12th consecutive year

Air Canada, WestJet rank high in airline satisfaction surveyThe J.D. Power 2019 North America Airline Satisfaction Study ranks Air Canada as fourth overall in the traditional carrier category and Calgary-based WestJet as third overall in the low-cost carrier category. “Among Canada-based airlines, Air Canada (729) saw its customer satisfaction score decline five points from 2018. WestJet (758) saw its score increase 11 points…

How to decipher those confusing hotel meal plans

American Plan, Modified American Plan, European Plan, Half board? What does it all mean?

How to decipher those confusing hotel meal plansCan you figure out those hotel meal plans? American Plan, Modified American Plan, European Plan, Half board? What does it all mean? If you're looking up hotels in a book or online, you may see that they have meal plans or dining plans listed. There are different "plans" for providing a room and meals and…