How to create a successful workplace culture
Winning strategies for building a vibrant workplace culture
Tag: Customer service
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Are good salespeople manipulative?
Good salespeople are caring, ask great questions, follow a system and are persistent
Who’s paying attention to the essential details in your business?
Documenting, teaching and training your staff on what they need to do is critical to success
How generative AI is changing the future of customer service
The transition from overworked customer service staff to AI will happen quickly
How to make sure your customers want to come back
How often do your customers leave your business without buying because your staff is ill-trained?
Is it time to end convergence mania?
Propeller-head tech types may be enamoured with convergence, but it is failing to fill the needs of real people
Why do businesses make it is so difficult to close the deal today?
Closing the deal has become secondary to establishing your account and following the proper procedures
Providing excellent customer service key to success
WEBINAR: Today we’re joined by Nadine and Franco Dookhoo, co-owners of Naco Commercial Property Solutions
Business in decline? Start calling your customers back
Reaching out to wayward customers will reinvigorate your sales but allows you to do a lot of market research
Five things retailers must do to survive
Those who can adapt will thrive
Making work fun is not a frivolous pursuit
Fun doesn’t mean goofing off. It means enjoying what you’re doing and laughing when things go wrong
Be kind. Our staff is working as hard as they can
People who have worked in customer service jobs are now avoiding these positions at all costs
How poor is your user experience on your apps and websites?
UX strives to make complex devices easy, from computing devices to cars, ATMs, airplanes and more
