Business in decline? Start calling your customers back

Reaching out to wayward customers will reinvigorate your sales and allow you to do a lot of market research

Business in decline? Start calling your customers backGrant was on the ground yelling as I came around the corner at high speed on my mountain bike at dusk. He had flown off his bike instead of hitting a moose standing on the trail. I skidded to avoid him. I could still see two moose, a cow and her year-old calf, on the…

5 things you can do to hire employees now

Creative hiring strategies can be the big difference between success and failure

5 things you can do to hire employees nowHiring employees has been difficult for many employers in the current job market. This is a result of a number of factors, including an aging workforce, the "great resignation," and a booming economy. While this will change in time, here are five things you might consider that will improve your chances of success if you…

Five things retailers must do to survive

Those who can adapt will thrive

Five things retailers must do to surviveI once facilitated a meeting of a group of more than 100 retailers. Seventy per cent of them were either fearful or concerned about the future of their stores. And so they should be. Retailing is changing – you would have to be blind not to see that. When I started in retail in the…

Can your business survive a crash?

It’s hard to be successful if you can’t survive the crashes

Can your business survive a crash?I’ve been head over heels in love a couple of times – but in cycling and business, I’ve been head over heels many times. Once, for example, I was on an early-morning ride on my road bike. I was doing hill repeats to get into shape to be able to keep up with the “fast…

Five things that impact your performance

Your performance and the performance of those around you are often the results of conditions that are within your control

Five things that impact your performanceUnless you are a manager complaining about your employees' lack of performance, most of us don't consider our own performance on a regular basis. But we should. Our performance is typically defined as the level at which we can accomplish our tasks and goals as they relate to the expectations of our employers. If we…

How to read an income statement

A monthly report card is just good business

How to read an income statementThe owner of a $100-million company recently told me he wasn’t sure he understood his financial statements. How could someone build a successful business in less than five years while not understanding how to read a financial statement? Because he’s good at hiring great people, including his chief financial officer (CFO), and has other skills,…

Making work fun is not a frivolous pursuit

Fun doesn't mean goofing off. It means enjoying what you’re doing and laughing when things go wrong

Making work fun is not a frivolous pursuit‘Fun’ isn’t a word often spoken in the same sentence as ‘work.’ But Norm and I were driving down a backroad last week in the middle of nowhere when we used those words together. We had just come from a meeting where we were representing our clients in some negotiations and we had really enjoyed…

Why your self-image is key to improved performance

Self-image is everything. What are you telling yourself about your role at work, at home, in sports or relationships?

Why your self-image is key to improved performanceI just about quit. I was almost two hours and 55 km into a 152-km GranFondo cycling event in Penticton, B.C., a few weeks ago when I felt like quitting. I had been riding hard and it was starting to get hot. As I struggled to climb a hill, it seemed like 50 riders passed…

In sales? Pick up the phone and dial for dollars

Emails, newsletters, blogs and articles all have a place in your marketing mix. But when you talk to people, your success rate skyrockets

In sales? Pick up the phone and dial for dollarsRecently I trained a new sales professional. His job was to find leads for his company, but he had never worked in sales before. After a couple of weeks of learning about his company and coming up with a plan, the time for action was upon him. In our coaching session, he realized that he…

Why is Canada ignoring starvation in Africa?

It's time that Canada wakes up and does more to recognize that our brothers and sisters are starving

Why is Canada ignoring starvation in Africa?As a child, I was made to eat everything on my plate and was told that wasting food was affecting the starving children in China. Today, sad to say, my family and many other Canadians have forgotten the need to avoid food waste and, more importantly, have turned our eyes away from starvation in other…

Battle scars of business the cost of excellence

Leadership isn’t always as glamorous as it seems and the wounds suffered in the pursuit of dreams don’t always heal

Battle scars of business the cost of excellenceI froze during my speech as I looked out at the faces of the members of that chamber of commerce. It was a temporary block that hopefully went unnoticed by my audience. Yet clearly, I was unfocused for a second. I had been asked to be the guest speaker at their awards celebration. I had…

Finding the niche that will make your business successful

You can't be all things to all people, but you can be exceptional

Finding the niche that will make your business successfulThe line “You can’t be all things to all people” comes from this poem: You can’t be all things to all people. You can’t do all things at once. You can’t do all things equally well. You can’t do all things better than everyone else. Your humanity is showing just like everyone else’s. So: You…

Five reasons leaders like you need a summer vacation

Not taking a vacation is harmful to your health and your business

Five reasons leaders like you need a summer vacationI was about to take a six-month vacation from my business and my team leaders Rachael and Carmel were a little surprised – and perhaps a little nervous – when I told them they would be in charge. The business had been open for five years, but the truth was I was making more money…
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