Trust is the foundation for success

Whether it’s a manager having trust in a staff member, employees having trust in their leader or leaders having trust in their decisions

Trust is the foundation for successAs a child, I had a tremendous fear of falling. I would climb a tree and couldn’t trust that the branch wouldn’t break. I climbed cranes, cliffs and buildings, and was always afraid that my footing would slip and I would fall. Perhaps that fear was grounded in the fact that I had already fallen…

OPEC+ expected to continue to dampen oil output

Crude oil markets continue to show signs of weakness – even without the Houthi attacks on Saudi Arabia and the Suez Canal closure

OPEC+ expected to continue to dampen oil outputPressure is mounting on the Organization of Petroleum Exporting Countries and their allies in the extended OPEC+ to roll over their crude oil output cuts when they meet on April 1. Markets continue to show signs of weakness – even without the Houthi attacks on Saudi Arabia and the Suez Canal closure. But the Suez…

Reward yourself – it will help your performance

Unfortunately, organizations regularly set goals for their employees and rarely celebrate when they are achieved

Reward yourself – it will help your performanceHow often do you celebrate your successes? When was the last time you took the time to reflect on an achievement or treated yourself because you accomplished something that didn’t seem possible before? If you’re like most people, you’re so caught up in the daily routine that you probably don’t stop and celebrate. We work…

Independent grocers are a dying breed

Most Canadians wouldn’t know that a lot of the innovation we’ve seen in food retailing in Canada has come from independents

Independent grocers are a dying breedMost of us wouldn’t know if we were in an independently owned and operated grocery store unless a notice is posted somewhere as you enter the store or you ask someone. Canada regularly loses an independent grocer these days. Last week, we learned that Empire (Sobeys) would purchase one of Canada’s top premium independent grocers,…

Fake it until you make it: How your self-image impacts your performance

You have to believe in yourself

Fake it until you make it: How your self-image impacts your performanceBelieve it or not, your performance is limited. However, the limitations on what you can with your life, your job or your sport are primarily defined by you and not by outside factors. Take for example Roger Bannister, who ran the first sub-four-minute mile in 1954. He had been told – as had all athletes…

Why exercise should be a key component of business success

Numerous studies have shown that regular daily exercise can reduce stress, improve mental health and increase immunity

Why exercise should be a key component of business successMy brother Rob – a 50-something entrepreneur living in Ireland – annoyed me the other day when he told me he’s on track to be the same weight and almost as strong as he was when he was in his 20s. Rob and I have had ongoing competitions since the day Rob was born, which…

Restaurants face a great reset, thanks to COVID-19

Canada’s food service industry has suffered. But the pandemic may be exactly what it has been waiting for to make things better

Restaurants face a great reset, thanks to COVID-19It was certainly a year to be forgotten for the food service industry. Statistics Canada numbers told us this week that food service sales dropped a whopping 32 per cent from the fourth quarter of 2019 to the same period in 2020. The food retail/service ratio, a key metric to assess how important food service…

How to support Indigenous entrepreneurs on the road to success

Business leaders should help build up capacity through mentorship and coaching, then start looking to spend at Indigenous suppliers

How to support Indigenous entrepreneurs on the road to successJeff and William approached me in the fall of 2019 about helping with their ecotourism business. They started the business in 2014 and wanted help growing it and getting more clients. They felt if they could share their traditions and culture with the world, they could provide meaningful jobs for the youth of their community.…

How to balance reassurance while managing performance

Given everything we’ve been coping with, it’s not surprising that job performance has suffered at times

How to balance reassurance while managing performanceIt has been challenging for many of us to deliver consistent, stellar performance during the COVID-19 pandemic. Given everything we’ve been coping with, it’s not surprising that job performance has suffered at times. Even though there are good reasons for it, it doesn’t make us feel any better about ourselves. Failing to live up to…

How frustrated managers can confront the pandemic’s entitlement culture

The cry for help from managers in the public sector is growing. As the lockdowns continue, accountability is slipping

How frustrated managers can confront the pandemic’s entitlement cultureJan was on the verge of tears as we discussed the challenges with her team. “It doesn’t matter how many times I ask Sylvia to get the work done, she always has an excuse for why she can’t deliver,” she said. “On top of that, she doesn’t want to come into the office and wants…

The hidden costs of feel-good stocks

The hidden costs of feel-good stocksThe stakeholder-shareholder debate in finance has narrowed down to a false dichotomy between good capitalism and bad capitalism. Good capitalism means funding green energy to fight global warming, while bad capitalism means investing in fossil fuels, tobacco, or other “sin stocks.” However, the economic downturn should be a wake-up call to investors regarding the hidden…

Municipalities have options to cut taxes

One solution to help struggling businesses and families would be to cut property taxes

Municipalities have options to cut taxesBy Colin Craig Secondstreet.org and Franco Terrazzano Canadian Taxpayers Federation In addition to COVID-19, Canada has two major problems we must grapple with: high unemployment and high government spending. While many families are currently struggling with job losses or lost income, there are signs Canada’s economy could face even more challenges. A recent Canadian Federation…

Does praying for customers and staff make a difference?

While it’s difficult to determine whether prayer works for our customers and staff, research shows that praying is good for our health

Does praying for customers and staff make a difference?Sometimes I catch myself thinking about my clients or staff and saying a quick prayer for them. It’s a habit I’ve fallen into over the past 35 years of managing people and running businesses. I wonder if it makes a difference. The reason I can’t say definitively whether prayer works is that I haven’t seen…

Wealth taxes cripple economic growth

Blocks entrepreneurship, economic growth and jobs

Wealth taxes cripple economic growthThe introduction of a wealth tax in Canada is a recurring subject that has drawn new interest during the current COVID-19 crisis. It’s a temptation best ignored. In the 2020 throne speech, Prime Minister Justin Trudeau said, “The government will also identify additional ways to tax extreme wealth inequality,” arguing that it will help the…
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