One day, you’re an unshakable fan of a company; the next day, you’re warning complete strangers to stay away
The relationship between customer and company is a delicate thing. One day, you’re an unshakable fan of a company; the next day, you’re warning complete strangers to stay away. Here are three examples of customer service and how it can go so right – or so wrong. Many years ago, my Telus internet went out.…
The Alberta government has introduced a new social studies curriculum for Grades 1 through 6 that puts an emphasis on ancient and medieval civilizations and the history of religions. Here is a preview of a Grade 2 class in the not-too-distant future. “OK, class, settle down, settle down. Today, we’re going to continue our studies…
Examples of tweets destroying careers are numerous. Commit your thoughts to Twitter and you're forever setting your opinions in amber
Last week, I got a notice from Twitter that I was ‘celebrating’ 12 years on the social media platform. What an accomplishment. Here are my Twitter stats after 12 years: I have sent out 3,475 tweets. I’m following 50 accounts, one of whom claims to be a graduate of ‘Bovine University.’ Bafflingly, I have 431…
Introducing columnist Maurice Tougas, who will bring his often-off-kilter perspective on current events to readers once a week
So here we are, a full year into the Coronapocalypse. It has been (choose your favourite hackneyed phrase) a year like no other, unlike anything we’ve ever seen, a year of the new normal, etc. It will be years before we know the full impact of the COVID-19 catastrophe, but after a year we can…