Breaking the tech glass ceiling in the workplace

Massimo Canonico talks about the findings of a Docebo report that shows key disparities in skills training

Breaking the tech glass ceiling in the workplaceMassimo Canonico is director of solutions engineering at Docebo. He spoke about a poll commissioned by Docebo, a provider of AI-based learning platforms, titled 2019 Tech Skills Report. What are the key findings from the poll? Canonico: The first thing we noticed when we reviewed the data from our survey was that the approach to…

Improving the lives of seniors – and their families

Robyn Pearson of A Friend Indeed talks about how her service fills a vital gap for multi-generational families

Improving the lives of seniors – and their familiesRobyn Pearson is owner of A Friend Indeed. What is A Friend Indeed and what does it do? Pearson: A Friend Indeed is an invaluable resource to the family caregiver that specializes in uplifting the social and emotional quality of life for their elderly loved one through activities and outings. Too often the bulk of…

Insurance customers demand real-time services, customization

Susan Johnston of Accenture Canada talks about delivering hyper-personalized, on-demand services

Insurance customers demand real-time services, customizationSusan Johnston is managing director of financial services at Accenture Canada. What were the key findings of the recent report Technology Vision for Insurance 2019? Johnston: Our latest Technology Vision for Insurance 2019 report found that insurance companies are now focused on how they can shape the world around people and select the right moments…

How the insurance industry can embrace the digital age

Tom Super of J.D. Power talks about the company's surprising findings about the insurance industry

How the insurance industry can embrace the digital ageTom Super is vice-president of property and casualty insurance intelligence at J.D. Power. Are insurance companies meeting customer expectations for digital self-service tools, customer service channels and omni-channel integration? Super: Insurance companies are fairly strong when it comes to customer service channels. Insurance has always been a very service heavy business and the lessons learned…

The power of bricks and mortar in a disruptive world

Eileen Halpin-Tarrant of Oberfeld Snowcap Realty talks about the bright future that innovative retailers are bringing to the marketplace

The power of bricks and mortar in a disruptive worldEileen Halpin-Tarrant is president of client services, broker of record (Ontario), and managing broker (British Columbia) with Oberfeld Snowcap Realty, Brokerage. What is Oberfeld Snowcap and what does it do? Halpin-Tarrant: Oberfeld Snowcap is a national real estate advisory firm focusing primarily on retail real estate and tenant representation across Canada. Our core asset and…

Helping the world run better

Dominika Warchol Hann of SAP Canada on the value of diversity, innovation and creating workforce recognition

Helping the world run betterDominika Warchol Hann is principal of value advisory at SAP Canada. What is SAP Canada and what does it do? Warchol Hann: SAP is the global market leader in enterprise application software, helping companies of all sizes and in all industries run at their best. In Canada, SAP serves more than 16,900 businesses in 25…

Why brand awareness is a key part of complex marketing

Lisa Shepherd of The Mezzanine Group talks about the shifting awareness of the need for broader marketing tactics

Why brand awareness is a key part of complex marketingLisa Shepherd is founder of The Mezzanine Group. How are mid-market companies changing their view on the role of marketing and its impact on business? Shepherd: Companies are changing their views on exclusively focusing on lead generation as the sole outcome for all marketing activities. Historically, companies primarily saw the marketing function as distributing promotional…

Reimagining how Indigenous business creates value

Trent Fequet talks about how Steel River Group has evolved and grown in just two short years, despite tough economic conditions

Reimagining how Indigenous business creates valueTrent Fequet is president and CEO of Steel River Group. What’s Steel River Group and what does it do? What’s its history? Fequet: Steel River Group is a privately-held and Indigenous-owned-and-operated company. Born out of the deep belief that we need to reimagine how an Indigenous business can create and contribute value to their community,…

How to protect your company against fraud

Former RCMP investigator Greg Draper, now with MNP LLP, talks about who is most likely to commit fraud and what they target

How to protect your company against fraudGreg Draper is a former RCMP investigator and current vice-president of Valuations, Forensics and Litigation Support at MNP LLP. Who poses the greatest threat – and why – for fraud? Draper: The simple answer is: the person we least expect. You’d never hire someone if we thought they’d defraud the organization. Most of us go…

How the mobile phone industry meets – or fails – customer expectations

Adrian Chung of J.D. Power talks about the results of the company’s latest wireless survey and why trust is such a huge component

How the mobile phone industry meets – or fails – customer expectationsAdrian Chung, director of the technology, media and telecom practice at J.D. Power in Canada. What are the key results and findings you can take from a recent wireless experience survey you did? Chung: In this year’s edition of the J.D. Power Wireless Purchase Experience study, we saw a decline in overall satisfaction of six…

Big dreams come with tiny homes

Brian Hawkins of The Tiny House Movement talks about the significant advantages in store for people who downsize

Big dreams come with tiny homesBrian Hawkins is owner of The Tiny House Movement. What is the Tiny House Movement? Hawkins: The Tiny House Movement has been around for more than a decade, but it's really taken hold the last three years. It's become much more mainstream with the help of TV shows on HGTV, Netflix and the DIY network.…

Pieridae Energy ramps up LNG project on East Coast

CEO Alfred Sorensen talks about moving the Canadian industry from its infancy and servicing a growing international market

Pieridae Energy ramps up LNG project on East CoastAlfred Sorensen is CEO of Pieridae Energy. What is Pieridae Energy and what does it do? Sorensen: Pieridae Energy is Canada’s only fully-integrated LNG company. We are looking to build the US$8 billion, 10-million-tonne-per-year Goldboro LNG liquefaction facility off the East Coast near Halifax to supply much-needed natural gas to Europe. In a nutshell, our…

Want to write a book and get published? Here’s what you need to know

Terry Whalin of Morgan James Publishing explains why the author is so important to the marketing process and why e-commerce alone won't get the job done

Want to write a book and get published? Here’s what you need to knowTerry Whalin is acquisitions editor at Morgan James Publishing. Tell me what you do with Morgan James Publishing? Whalin: For over six years, I've worked as an acquisitions editor at Morgan James Publishing. An acquisitions editor is the first person to see the submission and evaluate whether it’s appropriate for the company. We receive over…

Taking the guesswork out of exercise

Hifa Maleki of Orangetheory Fitness talks about why gyms make sense for many people

Taking the guesswork out of exerciseHifa Maleki is vice-president of franchise development and operations at OTF (Orangetheory Fitness) Canada Inc. What is Orangetheory Fitness and what makes it different from other fitness centres in Canada? Maleki: Orangetheory Fitness is a group workout broken into intervals of cardiovascular and strength training. Backed by the science of excess post-exercise oxygen consumption or…

Tackling ovarian cancer head-on

Margot Micallef talks about the The Lady Ball Gala, and what we can all do to support women and battle ovarian cancer

Tackling ovarian cancer head-onMargot Micallef is CEO of Oliver Capital Partners and Gabriella's Kitchen. What does it mean to you being the honorary chair of The Lady Ball Gala coming up? Micallef: I am honoured to be involved in this year’s Lady Ball Gala benefiting Ovarian Cancer Canada. I have yet to meet someone who has not been…