How to hold those difficult conversations

Yelling, regardless of how much you want to, is not an effective way to deal with the issue and will only make things worse

How to hold those difficult conversationsHave you ever had to hold a difficult conversation, the kind in which you have to get across a message that is very likely not going to be well received? (No, I’m not talking about explaining to your spouse why you spent all your retirement money backing your favourite hockey team, although that certainly falls…

A robotic vacuum can put your goals for the new year in perspective

Although he’s incredibly bright, he can require a bit of retraining daily and some consistent preparation before he goes to work

A robotic vacuum can put your goals for the new year in perspectiveIt’s January and a lot of us are talking about goal setting and getting healthy. But for many of us, stuff gets in the way of our priorities. Some of us want to avoid alcohol for a month as we renew our commitment to overall well-being. But we can easily be tempted to skip a workout,…

How we deal with conflict is all a matter of perspective

When you change the context in which a behaviour occurs, the behaviour itself is transformed

How we deal with conflict is all a matter of perspectiveHow we deal with objections and problems is often just a matter of how we frame those problems. Our ability to quickly thin slice information can keep us alive by allowing our minds to make rapid assessments. But although this ability to spot patterns unconsciously has evolved as a valuable gift to communication, it has…

How to shake off your Christmas stress

People who have a calm perspective make better decisions than those who are stressed. And stress behaviour is self-perpetuating

How to shake off your Christmas stressIt’s almost that time of year again – the shops are filling up, along with the roads, and people’s stress levels are increasing. Christmas is a time of tradition. Some people have huge family gatherings with relatives from all over the place, others prefer a quiet evening – fireplace, wine, blanket and time off work.…

How to deal with harsh criticism

We have a tendency to fixate on the most devastating of critiques, rather than focusing on the ones that offer honest, objective and useful feedback

How to deal with harsh criticismIs it just me or do others find themselves overly fixating on criticism about their performance? I wasn't sure I had a thick enough skin after the first reviews came in when I began speaking professionally (and I was in law enforcement at the time). I prepared, practised delivery and made every effort to ensure…

How willing are you to stretch your comfort zone?

Fear has the power to hijack our thoughts and behaviours, even when a new path makes sense or is harmless

How willing are you to stretch your comfort zone?I’m often fascinated by how rigidly some folks cling to the familiar, especially when it comes to being asked to do something novel. Not something dangerous – just unfamiliar. In my former career, this came up a lot, with leaders standing up in meetings and asking for “out of the box thinkers.” Then they would point…

Taking the stress out of Christmas, preserving the joy

Christmas isn’t about gifts, a blanket of snow, a crackling fire and carols. It's about family, and creating warm memories

Taking the stress out of Christmas, preserving the joyIt was cold the other day – really cold. As I sat in a coffee shop with a cup of tea, preparing to answer a few emails during a break from Christmas shopping, I noticed four shivering teens – opting for fashion instead of warmth. They ordered hot chocolates, then headed to a far corner of…

How to let go of disappointment and avoid conflict

If we want to move past unrealized expectations in our lives, we have to forget the old script and craft a new one

How to let go of disappointment and avoid conflictThe conflicts that rear up in our lives most often stem from unrealized expectations. Each of us has a script we follow, an expectation of how things are supposed to go. When our expectations aren’t met, we can be delighted by the change, significantly disappointed or even angered. When we head to a nice restaurant,…

Trust yourself to make a leap of (informed) faith

Your skill as a decision-maker depends on your willingness to make a mistake and manage a level of risk

Trust yourself to make a leap of (informed) faithDecisions, decisions. We face them every day. Big ones, small ones and ones we’re all terrified of getting wrong. Can someone just give us the blueprint guiding us to the right decision every time? Sadly, there’s no fail-safe way to ensure that the decision you make will be the right one every time. So we should just…

How to change your emotional response on command

Your brain needs direction; it wants you to lead. You choose where you want to focus your efforts and energy

How to change your emotional response on commandAre you fed up? Perhaps with politics, taxes, grumpy people or the smoke in the air. Usually these feelings pass. But when you get stuck in a swirl of negative emotion, the problems of the world seem to pile on and leave you feeling spent. Perhaps this is what causes normally rational individuals to become…

Turn the heat down on your summer holiday stress

Summer-related events can increase our blood pressure rather than lower it. We have such high expectations. Take a breath!

Turn the heat down on your summer holiday stressThe summer heat is on! It may have taken some time to arrive (especially for those in the western provinces), but those warm temperatures are here. And with them, the frantic scramble to get on the road and enjoy a little down time with the family. We work so hard year-round to reach this moment.…

Finding and maintaining motivation this summer

Good performances don't happen by accident – they're a result of positive and tactical thinking. So train your thoughts

Finding and maintaining motivation this summerIt’s officially summer! School is done. The kids are excited about sprinklers, beaches and long bike rides with friends. Your colleagues are booking time off and your work productivity might be suffering a bit. With the birds chirping and a lawn chair calling your name, it can be really challenging to muster up the motivation…

Develop a winning mindset to achieve your goals

Life isn't just about getting a medal for participation. It's about achieving your goals. Here are our seven steps to help you accomplish your goals

Develop a winning mindset to achieve your goalsIn modern society, we’ve wandered away from the thought of winning. It has become taboo. All the focus has been put on ensuring that those who don’t place feel just as special for having contributed. However, this flattening of drive seems to have had some unintended consequences – diminishing confidence and persistence. And if you…

How to be your very best every day

Find your zone, connect to the world, tune into your purpose and then get specific

How to be your very best every dayI recently had the fabulous opportunity to chat with a group of executive administrative assistants on their final day of a national conference. They had spent a few days exploring what it takes to create positive energy for themselves and their organizations. When I met with them, they were elated, excited and maybe even a…