Non-profit and charity executive directors too often isolated

What does a properly functioning board of directors look like and how can its members pull their weight?

Non-profit and charity executive directors too often isolatedIf you’ve ever sat on the board of a non-profit or charity, sports organization or even a company, you’ve probably noticed that most meetings are boring. Usually one person, the president, runs the meeting using Robert’s Rules of Order. After minimal discussion, the board votes on agenda items, provided a quorum has shown up. Without…

The six stages to a successful negotiation

In a global business environment, negotiations are more important than ever because complex variables must be considered

The six stages to a successful negotiationNegotiations take place every day in our private and business lives. Skilful negotiation plays a large part in building a successful career – especially a power job with a global company. Getting a great job involves a series of negotiations. High-value candidates can negotiate virtually anything – salary, benefits, working hours, perks, advancement prospects and…

Poor customer service suggests Telus is doomed

After wasting hours of my life, I realized I was not the valued customer Telus continued to claim I was

Poor customer service suggests Telus is doomedOne of the first signs of a business headed for decline is poor customer service. When we fail to meet our customers’ expectations for our product or service, they generally start to leave us for other options. Business owners should always keep a close finger on the pulse of our customer service. For the three…

Women hold 19% of seats on Canadian corporate boards

StatsCan says women are more likely to be involved in smaller corporations

Women hold 19% of seats on Canadian corporate boardsStatistics Canada has released data on the gender composition of corporate boards, providing the first comprehensive estimates across all types of corporations and showing that women accounted for 19.4 per cent of directors in 2016. “Overall, the results of this analysis demonstrate that 28.0 per cent of corporations had one woman on their board of…

The talent gap is still a problem

A lack of talent is affecting all organizations. Here are a couple of suggestions to solve the problem

The talent gap is still a problemI am often asked the same questions: "What are you seeing out there? What are the key issues organizations are grappling with?" I don't claim to be an expert on all things organizational, but in my work I am seeing a clear trend: a lack of talent. This isn't new, but to solve the problem…

Can RBI reboot Roll Up the Rim and revive Tim Hortons?

RBI blames the Canadian dollar, franchising turnover issues and the weather. You can add environmental concerns to the pile

Can RBI reboot Roll Up the Rim and revive Tim Hortons?Restaurant Brands International’s (RBI) less-then-convincing results in the last quarter suggest the company’s turnaround isn’t working – at least not yet. Overall sales were up slightly but the drop in same-store sales of about 0.6 per cent caught many by surprise. For stores outside Canada, same-store sales dropped a whopping 2.6 per cent, compared to 0.4…

You’ll reap what you sow if you don’t bail on your business too early

As entrepreneurs we all heed our calls, we plant our seeds and hope they germinate. But we need to stay patient

You’ll reap what you sow if you don’t bail on your business too earlyI was driving through the Prairies last week and as I saw farm after farm for sale, my mind drifted to what it would be like to be a farmer. I imagined the rhythm of the seasons, the sense of accomplishment of seeing crops grow before my eyes and the reaping of abundance from seeds…

Why bosses screw up and what to do about it

There is no concrete set of skills necessary to be a boss

Why bosses screw up and what to do about itMention the word "boss," and we immediately think this person has some special abilities or training. When bosses make bad decisions, we're horrified. But we're also amused and pleased at the same time because it demonstrates they're human after all. Whatever your job, there is a curriculum, agenda, rules or protocols that prepare you for…

Helping small business owners plan their exit

Elizabeth MacRae of Commercial Ventures talks about helping owners plan, prepare and execute the sale of their business

Helping small business owners plan their exitElizabeth MacRae is president of Commercial Ventures. What is Commercial Ventures and what do you do? MacRae: We are a boutique consulting firm, with a holistic model, devoted to helping small business owners plan, prepare and execute a sale of their business. How prepared are most business owners to exit their businesses in the future?…

Eight ways leaders build collaboration

Leadership is now a blend of personal and interpersonal skills that allow a leader to impact, include and inspire others

Eight ways leaders build collaborationMost leaders agree that effective collaboration is more important than ever in today's turbulent business environment. A company's very survival may depend on how well it can combine the potential of its people and the quality of the information they possess with their ability – and willingness – to share what they know with their…

5 sure-fire ways to improve employee engagement

Stop focusing on measuring it and just do something about it

5 sure-fire ways to improve employee engagementQuick, on a scale of one to five, how excited are you by your job, your boss, and the organization you work for? If the pollsters are right, chances are you answered a three or less. According to a swath of recent surveys, employee engagement is at an all-time low. The culprits of old –…

How to create a business that can survive a century

You need to create a foundation now that establishes strong communication and systems, and the ability to adapt

How to create a business that can survive a centuryA business in my community recently marked 100 years of operation. There was a party, celebrations and even recognition from politicians for their years of service to the community. I honestly don’t know much about the business except for the great service I’ve experienced as a patron over the years. What I do know, however,…

The best investment in business is professional development

Stan Peake of InSite Performance Coaching talks about how leaders can ensure success, but it takes work and key values

The best investment in business is professional developmentStan Peake is founder and executive coach with InSite Performance Coaching. Tell me about your company and what you do? Peake: At InSite Performance Coaching, we help driven, values-based leaders get unstuck and create their legacies. We do this through a systematic process of diagnosing challenges, exploring opportunities, and setting rigour to strategy and measurement…

Is your time at the helm of your business running out?

We need to be prepared and to have considered our options in the event our lives change unexpectedly

Is your time at the helm of your business running out?What would happen if you had to sell your business this week due to illness? A man recently contacted me because his doctors told him that due to an illness, he had to stop working immediately. The problem was that he owned a business. How, he asked, could he comply with his doctors’ orders and…

A strong leader understands employee behaviours

Understanding, analyzing and dealing intelligently with employee behaviours is a key to good leadership, increased productivity and higher profit

A strong leader understands employee behavioursAmerican actress Mae West is quoted as saying, "The best way to behave is to misbehave." That may have worked for Mae West, but it won't work on the job. Most companies want behaviour that inspires productivity, performance and, of course, profit. Behaviour can be broken into five categories: 1. Behaviour is observable. An employee…
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