Six crucial behaviours of collaborative leaders

The new leadership is a blend of personal and interpersonal skills that form the basis of your ability to impact, influence and inspire others

Six crucial behaviours of collaborative leadersMost executives agree that collaboration is more important than ever in today's turbulent business environment. A company's very survival may depend on how well it can combine the potential of its people and the quality of the information they possess with their ability – and willingness – to share that knowledge throughout the organization. Deloitte’s recent Future of Work…

Management burnout: douse the flames before all is lost

A great manager looks at the processes of the business and tries to make them better and works to help their staff reach their potential

Management burnout: douse the flames before all is lostIf you’re a manager and you feel trapped, underappreciated, struggling in a company where you have no sense of ownership or purpose, you’re not alone. It’s quite common for managers focused on achieving the company’s vision and goals to get to this state of discouragement. I’ve been working with a couple managers of different organizations…

Seven things business owners fear

To be successful, you need to determine what causes your fear and figure out whether that fear is holding you back or pushing you forward

Seven things business owners fearThe day I got married was the scariest day of my life. I walked up to the altar shaking like a leaf. At 31, I would have thought I was too old to be afraid of getting married. But I was afraid. Each month, I talk to a business owner who expresses their fears to…

Why business owners need to get serious about sales

No one just buys stuff. You need a concrete sales model based on what the product does, what its advantages are and the values it brings to the marketplace

Why business owners need to get serious about salesMy first sales experience was in high school, selling chocolate bars door to door as a fundraiser for a school club. Not much interested in the club but interested in the prizes for top sellers, I hit the pavement. Each day after school, I knocked on doors and sold chocolates to starving mothers and their…

Lack of role clarity impedes organizational success

The real problem with a lack of role clarity is that it cascades into a much bigger problem for organizations: misalignment

Lack of role clarity impedes organizational successI am convinced that one of the key things getting in the way of individual, team and organizational success is a lack of role clarity. This point was reinforced during a meeting I attended to help a client establish her development plan which ended up being a conversation about role expectations. Or, specifically, her lack…

Tim Hortons: the coffee giant needs a fix

The iconic Canadian-owned business is now just part of a much larger portfolio. RBI needs to appreciate the intimate connection shops have with communities

Tim Hortons: the coffee giant needs a fixTim Hortons is slowly becoming a completely dysfunctional franchise system. Franchisees on both sides of the border are pressuring Restaurant Brands International Inc. (RBI), the new owners of coffee giant, to ease up on its increasingly strict rules around standards, pricing and inspections. Some franchisees have even called RBI’s approach abusive. And some are pursuing…

Why companies can’t be honest with their employees

HR pundits justify avoiding the truth, arguing that organizations are softening the blow and taking the sting out of terminations

Why companies can’t be honest with their employeesYou're summoned to your boss's office and told that you've been "selected out." Strange words. What do they mean? "Selected" sounds positive. But "out"? That's clearly a negative and confusing word. Together, both words are perplexing. An optimist may interpret it as sort of a promotion. A sceptic is worried. The term "selected out" is…

Nurture the differences that make your business valuable

In order to survive and thrive, you need to clearly understand the marketplace and come up with a strategy that will differentiate you from your competition

Nurture the differences that make your business valuableHow often to do you get mixed up with someone else? Sherry and Margaret are two good looking women of a similar age who get mistaken for each other frequently. They have similar builds, similar hair styles, and similar smiles. Although unrelated, they’re often taken for sisters when they’re together. It’s not that they’re trying to…

Three crucial skills for leading without authority

The goal of leadership without authority is to get others to willingly co-operate and engage, rather than following directives because you’re the boss

Three crucial skills for leading without authorityWith flatter management structures, increased outsourcing, and the moves toward collaborative cultures and cross-functional teams, the criterion for the job of leader is changing. More and more people are assigned to leadership roles in which they have no positional authority. The goal of leadership without authority is to get others to willingly co-operate and engage,…

The secret sauce of effective leadership

If you want to be evaluated as authoritative, understand what’s at stake in any situation and adjust your body language accordingly

The secret sauce of effective leadershipBefore the meeting began, Adam assumed a power pose: standing with hands on hips and feet wide apart for two full minutes to get all the advertised benefits of doing so. It worked. He could almost feel his stress level lowering and his self-confidence rising. By the time he strode into the conference room, took…

You need a holiday – and your business needs a break

Taking a real holiday allows you to recharge your batteries, empowers staff and lets you evaluate how effectively systems work in your absence

You need a holiday – and your business needs a breakPRINCE GEORGE, B.C., April 21, 2017 /Troy Media/ – Rachael and Carmel were a little surprised, and perhaps a little nervous, when I told them I was taking a six-month vacation and that they would be in charge. The business had been open for five years, but the truth was I was making more money renovating and…

You can’t pay people to excel. The hard work of soft skills

The leader's job is to encourage people to excel by using the soft skills needed to create an atmosphere of caring, trust and inclusion

You can’t pay people to excel. The hard work of soft skillsAt a claim office of about 125 employees, the head of Human Resources spent the day observing the local manager. Not only had the office ranked high on productivity, but this particular manager had received fantastic feedback on her company's Leadership Measurement survey. So the HR executive was curious to watch her interact with employees…
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